See the article List Damage in QuickBooks for Mac: Symptoms and Cures for steps to fix that problem. However, if your company file still misbehaves-lists and reports are still missing names or accounts, for example-then it might have list damage. (Solving that problem is a job for a Mac expert.) If the sample company file behaves properly, you could still try repairing permissions and deleting the preference file. If the behavior problems are gone (particularly those not related to list and report accuracy), this might indicate that your regular Mac user account is corrupted. Create a new user account, and then open QuickBooks while still logged into that new account. If repairing permissions and deleting the plist file doesn’t help, a corrupted user account on your Mac could be the culprit. (You may need to reset some preferences the next time you launch QuickBooks.)
Go to your user account on the Mac, open the Preferences folder inside the Library folder, locate the QuickBooks for Mac plist file, and trash it. Tip #3: Delete the QuickBooks user-level preference file
Select your Mac’s hard drive and click the Repair Disk Permissions button. 
Open Disk Utility ( Applications > Utilities > Disk Utility). Often, simply repairing disk permissions can make things right again. Tip #2: If you still see the problem in the sample company file, try checking your disk permissions If the problems don’t occur in the sample, then your company file may have data damage. Repeat the activities that have been causing trouble in your company file. Try opening one of the sample company files that QuickBooks installed. If updating QuickBooks doesn’t fix the wonky behavior, it means version compatibility isn’t the issue. When you modernize your operating system, you should do the same with QuickBooks. Have you recently upgraded your Mac OS? That change alone can cause an older version of QuickBooks to behave differently. Tip #1: Check your version of QuickBooks for Mac and your Mac’s operating system But with a little troubleshooting, you can soon be back to the way things were. If you don’t see the data you expect or in the way you expect it, it can be a scary thing. If you have a company file of any size, QuickBooks for Mac is handling a lot of data.
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